Updating your License
If you receive a notification that the program is blocked due to a missing license, one of three things may be happening:
- The free trial period has expired: Please contact Documentaal to purchase a license.
- Configuration issue: The configuration is not properly linked, so your firm's license file cannot be found. Please follow the procedure to repair the connection to the configuration.
- Corrupted license file: An error has occurred in the license file on your computer.
Solutions for license issues
Option 1: Run FixLicense.exe
Go to the DownloadCenter and run the FixLicense.exe program. This program automatically restores the license configuration.
Option 2: Registry repair
Run the FixLicense.reg registry key. This repairs the registry settings for the license.
Option 3: Contact Us
If you do not have access to the DownloadCenter, please contact our servicedesk.