Support contracts

For when you want that little bit of extra support.

Support capabilities

Our software is known for its user-friendliness. And as a customer you always have the latest version of the software. Our customers experience dStyle365 as very stable with little to no maintenance.

We understand that sometimes you do need extra support. Continuity must be guaranteed, you want the maximum return on investment and changes must be implemented quickly and without interruption. That's why we offer extensive support options, even outside office hours and on weekends. Whether you are dealing with an urgent question, a complex challenge, or need regular support, implementation assistance or periodic consulting, at Documentaal we are here for you. Find out which support contract best suits your needs and how we can help you achieve your goals.

Training Documentaal

Our support contracts

Certainty gives peace of mind

Customer of DocumentaalAs a customer of Documentaal , we will always provide you with immediate support. You also have access to our extensive knowledge center that contains many how-to's, new templates and background information. Support is provided on a best-effort basis during office hours (8:00-18:00).
Support contract ZenIf you want more security and guaranteed fast response, choose our support contract Zen. You will have 4 hours response time, within office hours (8:00-18:00), 6 free support hours and 10% discount on our support rate.
Support contract SatoriIf you work a lot outside standard office hours and want to be assured of 24-7 support, our Satori support contract is ideal for you. Response time 2 hours, resolution time within 8 hours, 7/24, 365 days a year. In addition, you get 10 hours of free support hours and 15% discount on our support rate.
Extended Office

Outsourcing or extended office

We live in a dynamic and rapidly changing world. Your customer's success is paramount just as your success is our success.

We can offer further support by taking over all or part of content management or technical management.

Contracts that you have automated with dStyle365, for example, may change over time or you may want to add additional variants. You want to onboard new people, optimize texts or know what the new possibilities of AI are and how they can be applied in your environment.

We can take over these tasks so you can focus on your own customers. We ensure that the maximum return is achieved from dStyle365, your document creation and management is in order at a fixed, predictable fee. This leaves more time for your clients and other important matters.

Curious about the possibilities, please contact us using the form below.

Or read more about Professional Services

Requesting support contract

Simply request a support contract right away for a worry-free experience, so you can focus on what really matters.

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